Dhakatimes Privacy Policy — Your Data, Our Responsibility

01. Introduction & Scope

dhakatimes (hereinafter referred to as "we", "us", or "the Platform") is a trusted online betting and gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is not just a legal obligation — it is our ethical responsibility.

This Privacy Policy This document explains how dhakatimes What types of information we collect from you, how that information is used, with whom it may be shared, and what measures we take to keep your data secure. This policy dhakatimesApplies to the website, mobile app, and all digital services of

dhakatimesBy registering with or using any of our services, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully before you start using our platform.

02. What Information We Collect

dhakatimes Only the information necessary to provide you with better service is collected. We do not gather excessive or irrelevant data.

Information Collected Directly From You

• Identity Information: Your full name, date of birth, and gender.
• Contact Information: Email address, mobile number, and residential address.
• Identity Verification Documents: A copy of your National ID, passport, or driving license (as part of the KYC process).
• Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and bank account details.
• Account Information: Username and password (stored in encrypted form).

Automatically Collected Information

• Device Information: Your device type, operating system, and browser.
• IP Address: The IP address of your internet connection.
• Usage Data: Which pages you viewed and for how long, and where you clicked.
• Transaction History: Deposit, withdrawal, and betting records.
• Log Files: Server logs and error reports.

Type of Data	Reason for Collection	Mandatory
Name & Date of Birth	Identity Verification & Age Confirmation	Yes
Mobile Number	OTP Verification & Communication	Yes
Email Address	Account Notifications & Service Updates	Yes
NID / Passport	KYC Verification (Prior to Withdrawal)	For Withdrawal
Payment Information	Transaction Processing	Yes
IP Address	Fraud Prevention & Security	Automatic

03. Use of Information — What We Do

dhakatimes Your information is used only for specific, legitimate purposes. Below is a breakdown of what data is used and why.

• Account Management: Creating, maintaining, and securing your account.
• Identity Verification: Verifying age and identity to prevent minors from accessing the platform.
• Transaction Processing: Processing deposits and withdrawals quickly and securely.
• Customer Support: Resolving your complaints, questions, and issues.
• Fraud Prevention: Detecting suspicious activity and preventing money laundering.
• Legal Compliance: Complying with applicable laws and regulations of Bangladesh.
• Service Improvement: Improving platform performance and enhancing the user experience.
• Promotional Communications: Sending offers and bonus information, subject to your consent.
• Responsible Gaming: Monitoring your gaming behavior to provide support when needed.

04. Data Sharing — With Whom and Why

dhakatimes We may share your information with selected parties in limited, specific circumstances. We never sell or share your data for commercial purposes.

When Your Information May Be Shared

• Payment Providers: Necessary information is shared with bKash, Nagad, or bank partners to process your transactions. These third parties operate under their own privacy policies.
• Law Enforcement Agencies: We may be required to disclose your information under orders from Bangladeshi government authorities or courts.
• Technology Service Providers: Our server, cloud storage, or cybersecurity service providers may have limited access to your data, but are bound by strict confidentiality agreements.
• Fraud Prevention Agencies: Information may be shared with regulatory authorities to help prevent suspicious financial activity.

Outside of the above cases dhakatimes Your information is never shared with any third party. No data is transferred to affiliates or advertisers.

05. Cookies & Tracking Technologies

dhakatimes We use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: For maintaining login sessions and ensuring core functionality. The site cannot operate properly without these.
• Functional Cookies: To remember your preferences, such as language selection or theme.
• Analytics Cookies: To understand how users navigate the site — your identity remains anonymous throughout.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may cause dhakatimessome features of the platform may not function properly.

06. Our Data Security Measures

Protecting Your Information dhakatimes We employ industry-leading security technologies. Our security framework is described below.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Protection against cyber attacks at the server level.
• Regular Security Audits: Our expert team regularly audits our systems for vulnerabilities.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.

07. How Long Your Data Is Retained

dhakatimes Your data is never retained longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: Minimum 7 years (as required under Bangladesh financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Log Files & Usage Data: Up to 2 years maximum.
• Customer Support Contact: Up to 2 years after the issue is resolved.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

08. Your Rights

dhakatimes We respect your right to data privacy. You may exercise the following rights at any time.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Object: You may object to direct marketing or certain types of data processing.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, for any processing activity you had previously agreed to.

To exercise any of these rights, please support@dhakatimes.net-. We typically respond within 30 business days. In some cases, legal obligations may prevent deletion of certain data — we will explain the reasons in detail.

09. Children's & Minors' Privacy

dhakatimes Strictly does not provide services to anyone under 18. Our Privacy Policy is specifically committed to protecting minors.

• Age verification is mandatory at the time of registration.
• We never knowingly collect personal information from anyone under the age of 18.
• If a minor's information has been collected by mistake, the account will be closed and the data deleted as soon as the issue is reported.
• If guardians have any concerns support@dhakatimes.netto get in touch.

10. Changes to the Privacy Policy

dhakatimes We reserve the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, the introduction of new services, or security improvements.

For significant changes, we will:

• We will post a notice on the website.
• We will notify you in advance via your registered email or SMS.
• We will endeavor to provide sufficient notice before any changes take effect.

Continued use of the platform after an updated policy is published will be taken as your acceptance of the new terms. We recommend visiting this page regularly to stay informed.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection team directly.

• Email: support@dhakatimes.net
• Live Chat: Available at the bottom-right corner of the website
• Time: Daily 8:00 AM — 12:00 AM

We generally Within 24 to 48 hours We respond to all requests. Complex cases may take up to 30 business days. Your privacy is our top priority — we're always here for you.